Delivery Policy
By placing an order with Cessoria, you agree to the following terms. These conditions are designed to ensure that both parties understand and accept our responsibilities, providing clarity and mutual protection throughout the purchasing process.
1. General Information
Subject to stock availability, we make every effort to maintain accurate inventory levels. However, occasional stock shortages may occur.
If an item becomes unavailable after your order has been placed, we will contact you to offer the following options:
-
Wait for the item to be restocked.
-
Receive a store credit.
2. Delivery Charges
Delivery charges are calculated at checkout based on the weight, dimensions and destination of your order.
Delivery costs are payable at the time of purchase and are final.
3. Returns
Full details of our returns process can be found in our Returns & Refunds Policy, available at the bottom of the Cessoria website.
4. Delivery Terms
International orders are generally delivered within 4 business days.
However, in exceptional circumstances, delivery may take up to 14 days, depending on the shipping method and courier.
Order Processing
Orders are normally processed within 2 business days after payment has been received.
We allow 24 hours for customers to request changes to their delivery address.
Our warehouse teams operate Monday to Friday, excluding public holidays.
The maximum dispatch time is 3 business days.
During busy periods, delivery may occasionally take between 1 and 2 weeks.
Important
Dispatch = Your parcel leaves our warehouse.
Delivery = Your parcel is received by the customer.
If exceptional circumstances result in delivery taking longer than 3 weeks, we will offer one of the following:
-
A free return of your order.
-
Store credit with a value greater than your original purchase.
If your order confirmation is more than 3 weeks old, please reply directly to your order confirmation email or contact us at:
To help us process your request quickly, please include:
-
Your order number
-
The email address used to place the order
-
Your first name
-
An approximate description of your order
-
The order date
Recommended email subject:
Delivery Delay – [Your Order Number]
Example:
Delivery Delay – #125698
Our customer support team will respond within 24 business hours.
4.4 Change of Delivery Address
You may request a change of delivery address provided your order has not yet been dispatched.
4.5 PO Box Deliveries
We deliver to PO Boxes using standard postal services only.
Express courier services cannot deliver to PO Box addresses.
4.6 Military Addresses
We can deliver to military addresses via USPS where available.
Courier delivery services are not available for military addresses.
4.7 Out-of-Stock Products
If an item becomes unavailable after purchase, we will contact you and offer the following options:
-
Wait until the product is back in stock.
-
Receive store credit worth more than the value of your original order.
4.8 Delivery Delays
If your delivery exceeds the estimated timeframe, please contact us at:
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking email containing a tracking link so you can monitor your parcel using the courier's latest updates.
6. Parcels Damaged in Transit
If your parcel arrives visibly damaged, please refuse delivery where possible and contact our customer support team immediately.
If the parcel was delivered while you were unavailable, please contact us as soon as possible at:
7. Customs & Taxes
7.1 VAT
VAT is already included in the prices displayed on our website.
8. Order Cancellations
Orders may be cancelled provided they have not yet been dispatched.
Once an order has been shipped, please refer to our Returns & Refunds Policy.
9. Shipping Insurance
Every parcel is insured against loss and damage up to the value declared by the shipping carrier.
A parcel will only be considered lost once officially confirmed by the carrier.
Any parcel marked as Delivered by the carrier will be considered successfully delivered.
Should any issue arise, we are committed to providing a satisfactory solution, including either:
-
A free return of your order.
-
Store credit worth more than the value of your original purchase.
9.1 Damaged Parcels
Claims relating to damaged parcels will be handled in accordance with our Returns & Refunds Policy.
9.2 Lost Parcels
If the carrier officially confirms that a parcel has been lost, Cessoria will offer either:
-
A free replacement shipment.
-
Store credit worth more than your original purchase.
10. Customer Support
For any questions or assistance, please contact our Customer Support team at: