Return and Refund Policy
Our return policy is valid for 30 days from the date you receive your order. Unfortunately, if more than 30 days have passed since delivery, we will no longer be able to offer a refund or exchange.
If you change your mind within 24 hours of placing your order, we will issue an immediate full refund.
Orders are only processed after a 24-hour grace period, allowing customers to correct a mistake or request a change. Once this period has passed and the order has been processed, it can no longer be cancelled until the product has been delivered, received, and then returned to the address we will provide.
Return conditions
To be eligible for a return, your item must:
Be unused;
Be in the same condition as when received;
Be returned in its original packaging.
Return shipping costs are the customer's responsibility. The return address will be provided once your return request has been approved.
Certain products cannot be returned. In particular, we do not accept returns of intimate items or hygiene products. Gift cards are also neither refundable nor exchangeable.
To verify your return request, we may ask for your order number as well as information used at the time of purchase, such as your email address.
Return validation
A return can be validated in two ways:
We confirm receipt of the returned parcel at the return address;
You provide a photograph or copy of proof of shipment showing that the parcel has indeed been sent.
Returned items should never be sent directly to the manufacturer.
Proof of shipment or a postal receipt may be accepted as evidence of dispatch.
In certain cases, we may require the product to be received before processing the refund. We may also inspect the returned product before approving the refund.
If you receive a defective product and request a refund without providing photographs of the defect, we may ask you to return the product for inspection.
Refunds will only be issued after the returned product has been received and verified.
If the inspection reveals that the product is not defective or is in good condition, we may provide photographic and/or video evidence and decline the refund request.
We understand that these measures may seem strict. Unfortunately, due to previous attempts at fraud, they are necessary to protect both our customers and our business. Each request is reviewed carefully and fairly.
Refund process
Once your return has been received and inspected, we will notify you by email of the approval or rejection of your refund.
If your request is approved, the refund will automatically be issued to your original payment method.
The time it takes for funds to appear in your account depends on your bank or financial institution.
We will let you know as soon as your refund has been initiated.
Late or missing refunds
If you haven't received your refund yet:
Check your bank account;
Contact your bank or card issuer, as refunds can take several days to appear;
Check with your bank whether additional processing time is required.
If, after checking all of this, you still have not received your refund, please contact us at:
Our customer service team will review your request before carrying out further investigation.
Thank you for your patience, as these steps allow us to process each refund request fairly and efficiently.
Sale items
Where a refund is approved for a discounted item, the refund will be based on the price actually paid and not on the original recommended sale price.
Exchanges
We only replace items if they are defective or damaged.
If you wish to exchange an item for the same product, please contact us at:
Gifts
If the item was purchased as a gift and shipped directly to your address, you will receive store credit for the value of the returned product.
Once the product has been received, a gift voucher will be sent to you by email.
If the item was not marked as a gift at the time of purchase, or if the buyer received the item before giving it to you, the refund will be issued to the original buyer, who will be informed of the return.
Return shipping costs
Shipping costs related to returning products are the customer's responsibility and are non-refundable.
In the event of a refund, any applicable return shipping costs may be deducted from the refunded amount.
The time it takes to receive an exchanged product may vary depending on your location.