Shipping and Delivery Policy
By placing an order on Cessoria, you agree to the following terms. They have been established to ensure a clear understanding of each party's responsibilities and to provide mutual protection throughout the purchasing process.
1. General information
Subject to stock availability, we do our best to keep stock levels accurate and up to date. However, occasional stock shortages may occur.
If an item becomes unavailable after your order has been confirmed, we will contact you to offer one of the following options:
Wait for the product to be restocked;
Receive a store credit.
2. Delivery charges
Delivery charges are calculated at checkout based on the weight, dimensions and destination of your order.
Delivery charges are payable at the time of purchase and are considered final.
3. Returns
All information regarding returns is available in our Return and Refund Policy, accessible at the bottom of the Cessoria website.
4. Delivery conditions
International orders are generally delivered within 4 working days.
However, in exceptional circumstances, delivery may take up to 14 working days, depending on the shipping method and carrier selected.
Order processing
Orders are generally prepared within 2 working days of receipt of payment.
We allow a 24-hour window for customers to request a change to their delivery address.
Our logistics teams work Monday to Friday, excluding public holidays.
The maximum shipping time is 3 working days.
During periods of high demand, delivery may exceptionally take between 1 and 2 weeks.
Important
Shipping: your parcel leaves our warehouse.
Delivery: your parcel is received by the customer.
If exceptional circumstances result in a delay of more than 3 weeks, we will offer you one of the following solutions:
A free return of your order;
A store credit worth more than the original amount of your purchase.
If your order confirmation is more than 3 weeks old, please reply directly to the order confirmation email or contact us at:
To help us process your request quickly, please provide:
Your order number;
The email address used at the time of purchase;
Your first name;
A rough description of your order;
The order date.
Recommended subject line:
Delivery delay – [Your order number]
Example:
Delivery delay – #125698
Our customer service team will respond within 24 working hours.
4.4 Changing the delivery address
You may request a change to the delivery address as long as your order has not yet been shipped.
4.5 PO box delivery
We only deliver to PO boxes via standard postal services.
Express delivery services cannot deliver to PO box addresses.
4.6 Military addresses
Where possible, we can deliver to military addresses via USPS.
Express carriers generally do not deliver to military addresses.
4.7 Out-of-stock products
If a product becomes unavailable after your purchase, we will contact you to offer:
To wait for the product to be restocked;
To receive a store credit worth more than the amount of your original order.
4.8 Delivery delays
If your delivery exceeds the estimated timeframe, please contact us at:
5. Tracking notifications
Once your order has shipped, you will receive an email containing your tracking number along with a link allowing you to follow your parcel's progress with the latest carrier updates.
6. Parcels damaged in transit
If your parcel arrives visibly damaged, we invite you to refuse delivery where possible and to contact our customer service team immediately.
If the parcel was delivered in your absence, please contact us as soon as possible at the following address:
7. Customs and taxes
7.1 VAT
VAT is already included in all prices displayed on our website.
8. Order cancellation
Orders can be cancelled as long as they have not yet been shipped.
Once the order has shipped, please refer to our Return and Refund Policy.
9. Delivery insurance
Each parcel is insured against loss and damage up to the value declared to the carrier.
A parcel will only be considered lost once officially confirmed by the carrier.
Any parcel marked as Delivered by the carrier will be considered as correctly delivered.
In the event of a problem, we are committed to offering a satisfactory solution, including:
A free return of your order;
A store credit worth more than the amount of your original purchase.
9.1 Damaged parcels
Claims relating to damaged parcels will be handled in accordance with our Return and Refund Policy.
9.2 Lost parcels
If the carrier officially confirms the loss of a parcel, Cessoria will offer one of the following solutions:
A free reshipment of the product;
A store credit worth more than the amount of your original purchase.
10. Customer service
For any questions or assistance, please contact our customer service team at: